Memori

Last updated July 6, 2026

Privacy Policy

This Privacy Policy explains what information Memori collects, why, and what you can do about it. Memori is a journal — most of what we store is content you deliberately wrote or recorded, and we treat it accordingly.

1. Information We Collect

Account information: your name, email address, and password (handled by our authentication provider — we never see or store your raw password), or your Google profile info if you sign in with Google.

Profile details: a profile photo if you upload one, and your birthday and target age if you set up your life calendar.

Your journal content: entry text and titles, your conversations with Mori (our journaling companion) and the entries compiled from them, photos, videos, voice memos and their transcripts, and mood selections — for whatever days you choose to write.

Interest signals:if you enter your email in a “coming soon” feature prompt, we store that email and which feature you were interested in, so we can gauge demand and notify you if it ships. This is entirely separate from your account credentials.

Usage and device data: basic product analytics (which pages and features you use), and technical error reports if something breaks, collected automatically as you use the app.

2. How We Use It

  • To run the core app: save and display your calendar and entries;
  • To power features you opt into: voice transcription, the periodic AI-written reflections, and the daily quote shown when you finish an entry;
  • To keep the account you actually asked for — email and password authentication;
  • To understand which features are used and which “coming soon” ideas are worth building, in aggregate;
  • To find and fix bugs; and
  • To communicate with you about your account or changes to our policies.

3. AI Processing of Your Content

Several features work by sending the specific content they need to a third-party AI provider (currently OpenAI): talking with Mori (your messages are sent to generate each reply and to compile the conversation into an entry), voice transcription, the periodic AI-written reflections, and the daily quote shown when you finish a day. Only the content needed for that specific output is sent — we don't bulk-export your journal to any AI provider.

Per OpenAI's API terms, data sent through their API is not used to train their models, and OpenAI retains it only briefly (currently up to 30 days) for abuse monitoring before deleting it. Where these features are configured, using them is inherent to the feature — for example, you can't get a transcript without sending the audio for transcription, and Mori can't reply without reading what you said.

4. Third-Party Service Providers

We use a small number of specialized providers rather than building everything ourselves. Each only sees the data it needs to do its job:

  • Supabase — authentication, our Postgres database, and file storage for photos, videos, and voice memos.
  • OpenAI — voice transcription and AI-generated reflections/quotes, as described above.
  • PostHog— product analytics (which features get used) and, separately, feature-interest tracking for “coming soon” previews.
  • Sentry — error monitoring, so we find out when something breaks before you have to tell us.

We don't sell your personal information to anyone, and we don't share Your Content with advertisers.

5. Data Storage & Security

Your data is stored with our infrastructure providers using industry-standard safeguards: encryption in transit and at rest, and strict access controls. Each account's entries and media are scoped to that account at the database level (row-level security), and your photos, videos, and voice memos live in private storage reachable only through short-lived signed links — never a public URL.

We don't read your journal.As a matter of policy, our team does not read the contents of your entries or conversations. We access an account's content only when you explicitly ask us to — for example, to help with a support request — or where we're legally required to. In the interest of being straight with you: because features like Mori, transcription, and reflections have to process your content to work, that content is by necessity readable by our systems and our AI provider while those features run. True end-to-end encryption, where not even we could access your content, isn't compatible with those features. No system is perfectly secure, and we can't guarantee absolute security — see our Disclaimer.

6. Data Retention

We keep your account and journal content for as long as your account exists. If you delete your account from Settings, your entries and media are permanently removed and cannot be recovered — this action is immediate and irreversible on our end.

7. Your Rights & Choices

You're in control of your data. From Settings, you can:

  • Export everything you've written, in an open JSON format, at any time;
  • Update your profile and life-calendar details;
  • Delete your account and all associated content permanently.

Depending on where you live, you may also have additional statutory rights — for example, to access, correct, or object to processing of your personal data. Contact us using the details below and we'll do our best to help.

8. Cookies & Analytics

We use cookies necessary to keep you signed in, and analytics identifiers to understand product usage in aggregate. We don't use third-party advertising cookies.

9. Children's Privacy

Memori is not intended for anyone under 15, and we don't knowingly collect information from children. If you believe a child has created an account, contact us and we'll remove it.

10. International Data Transfers

Our service providers (Supabase, OpenAI, PostHog, and Sentry) may process data in countries other than where you live, including the United States. Each of these providers maintains its own safeguards for handling data across borders. If you're located in the EEA, UK, or Switzerland and want more detail on a specific transfer, contact us using the details below.

11. Changes to This Policy

We'll update the “Last updated” date above whenever this policy changes, and make a reasonable effort to notify you of material changes.

12. Contact Us

Questions about this policy, or want to exercise one of the rights above directly? Email hello@usememori.life.